Refund Policy

Updated on Mar 17, 2023

If you wish to request a refund, you can do so unconditionally within 30 days of purchasing the Vsnowy product/service, which will terminate your service. We seek your full satisfaction with our services. However, we'd like to troubleshoot the problem you're experiencing first. Please check the Help documentation in the Help Center or Contact us.

You have the right to cancel your orders at any time.

Vsnowy reserves the right to terminate the Service in violation of the Terms of Service. Refunds will not be considered for accounts terminated for breach of these terms.

Refund Processing

  • To claim your refund, Submit a refund request to us via the "PayBill Page - PayBills Detail - Refund Request button" within correspondent time limit. If not satisfactorily resolved, please raise a ticket with PID to our Service Center.
  • Refunds will be made within 30 days of receiving your ticket. Except for Coinpay payments will be returned by the original payment method.
  • If you still haven't received your refund after 30 days, or if you have other refund-related inquiries, please contact us.

    • Notes

  • If one account is found using this policy intentionally more than once to get free product/service, we'll define it as cheating and will terminate this account forever.
  • When paying with Coinpay, pay attention to timeout. If the funds sent are not confirmed by the network or not enough coins are received before the timeout, you will receive a CoinPayments.net email reminding you to claim the funds. You can also directly open CoinPayments Support Wizard to claim unsuccessful payments fees
  • Successful payments using Coinpay can only be refunded to your account balance, which can not be withdrawn.
  • Renewal of Vsnowy services and top up account balance are also excluded from this policy.
  • Refunds will not be given if any other Vsnowy terms and conditions have been contravened.